Frequently Asked Questions
For medical wigs, pricing starts at £1,500.
For a more detailed price breakdown or to receive an exact quote, please visit our pricing section or contact us directly.
- Consultation: Clients begin with a consultation where we discuss the desired look and the specific type of hairpiece needed. Based on this consultation, we provide a customised quote.
- Deposit & Fitting: Upon acceptance, we require a 50% deposit to begin. Clients then undergo a wig fitting, where we take precise head measurements or create a custom mould.
- Final Fitting & Styling: After 6-10 weeks, clients return for the final fitting. This appointment includes adjustments, optional cut and styling, and most importantly, a comprehensive tutorial on proper wear and care. At this time, the remaining balance is due.
- Ongoing Maintenance: For long-term upkeep, we recommend clients return approximately every 1-2 years for routine maintenance, which is billed separately at a fraction of the original cost.
- Virtual Consultation: We’ll connect with you remotely to discuss your desired look and guide you through measuring your head, ensuring every detail is covered just as thoroughly as an in-person consultation.
- Remote Fitting & Final Delivery: Once your custom piece is complete, we can ship it directly to you. In some cases, a minor adjustment may be needed; if so, you can send the product back to us. Any shipping costs are the client’s responsibility.
This option allows us to deliver a high-quality, tailored experience regardless of location.
Glueless Wigs: These wigs are designed to be worn without adhesive. They often come with adjustable straps, combs, or clips to secure the wig in place, making them easy to put on and take off.
Adhesive Wigs: For a more secure hold, some wigs require the use of adhesives like wig glue or tape. This is common with lace front wigs, where the adhesive helps create a natural-looking hairline and keeps the wig from shifting.
Wig Grips: These are headbands made of a non-slip material worn underneath the wig, offering a secure fit without the need for adhesives.
We can send samples for you to try on before your custom wig is made, so you can find the perfect fit and comfort.
Daily Wear: You can go about regular activities like shopping, commuting, and working without any issues. Most wigs are designed for all-day wear and should stay in place.
Light Exercise: Activities like walking, light yoga, and casual exercise are generally fine, especially if you have a well-secured wig (using adjustable straps, clips, or a wig grip).
Casual Social Events: Attending parties, dinners, and gatherings are easy with a wig, as long as it is secured comfortably.
Activities or Limitations to Consider with a Wig: Intense Exercise & Swimming – check out our gym solutions for these activities.
High-impact activities like running, gym workouts, or swimming can cause your wig to shift or get damaged. Sweat and chlorine can also harm the wig hair and materials.
Sleeping in a Wig: While it’s possible to sleep in a wig, it’s not recommended as it can cause tangling, matting, and wear down the hair over time. If you do, consider wearing a silk or satin bonnet to reduce friction.
Conditioning: Use wig-specific conditioners or leave-in treatments to keep the wig soft and prevent it from drying out.
Storage: You can maintain the shape of your wig by properly storing it on a wig stand or in its original box when not in use. This will help prevent tangling and frizz.
Custom Cutting & Trimming: If your wig needs to be cut, styled, or reshaped, it’s often best to have it done by a wig professional or stylist. This ensures a precise, natural look.
Colouring: While you can dye human hair wigs yourself, it’s recommended to have this done by a professional to avoid damaging the hair or altering the texture.
Repairs: For issues like lace damage, cap stretching, or shedding, a professional should handle repairs to ensure longevity and quality.
You can certainly handle most day-to-day wig maintenance yourself, especially with the right tools and products. However, for more advanced needs or to maintain the long-term quality of your wig, visiting a professional is a good idea.
Ready-Made Wigs
We offer a wide selection of ready-made wigs available for immediate purchase. If you need your wig resized, recoloured, or trimmed, we can make these adjustments quickly. However, please note that we are unable to alter the hair density or texture.
Our custom-made wigs are precisely tailored to fit your head, as we take detailed measurements or create a head mould. You can select the exact materials and hair type for a truly personalised piece. The waiting time is approximately 6-8 weeks.
Head measurement and creating a proper mould are crucial steps for ensuring a perfect fit for a custom-made wig. Here’s what the process typically involves: Consultation: A professional will consult with you to understand your preferences and needs for the wig, including style, cap type, and any special requirements.
Measurement: Accurate measurements are taken to ensure the wig fits your head shape and size perfectly.
Once the wig is made, you’ll usually have a fitting session where adjustments can be made for the perfect fit. This may involve fine-tuning the wig’s size or style to match your preferences.
Yes, in many cases, especially with custom-made wigs, you can choose the actual hair that your wig will be made from. We will help you to choose the right hair but the final choice will be yours. We stock large amount of hair so you will definitely find the right match for you 😊
It takes 6-8 weeks on average to have a custom made wig done. We offer a fast service at extra charge, where the wig can be completed within 4 weeks. We will keep you updated about the wig making process.
Most often we will then make a head mould make of cling film – it is a fast and easy process, nothing to worry about. This will ensure that you have the best fitting piece. We will also measure your head with a measure tape.
And we will answer all your questions too. 🙂
Our Slavic hair is sourced from European countries, primarily Ukraine, the Czech Republic, and Slovakia. It is collected from donors who willingly choose to cut their hair. This hair has never been chemically treated and remains in its natural state. Slavic hair is a long-term investment, known for its durability and ability to last a lifetime. Our donors are compensated generously, and all of our hair is ethically sourced.
- Loose Hair Purchases: If you purchase loose hair, returning it is straightforward. Simply send it back to us, and we can either exchange the hair or issue a refund.
- Custom Extensions or Hairpieces: For custom extensions or hairpieces, the process is a bit different since creating these pieces often involves adjusting the length and structure of the hair. We encourage you to be certain about your selection, but if you’re not entirely satisfied, we’ll work closely with you to resolve any issues. For example:
- Colour Adjustments: If the colour isn’t quite right, we’re happy to tone it to better match your preference.
- Length and Weft Adjustments: If you need different lengths or weft thicknesses, we can reweft the hair as needed.
Our priority is your satisfaction, and we’re committed to ensuring you’re happy with your new hair.
“Ethically sourced hair” refers to hair that is obtained in a manner that respects both the donor and ethical business practices. This means that the hair is collected from individuals who willingly agree to donate or sell their hair, fully informed about the process, and fairly compensated for it. Ethical sourcing prioritises transparency, fairness, and humane treatment throughout the entire supply chain. Here’s a more in-depth breakdown:
Donor Consent and Willingness: The individuals who provide the hair (often referred to as donors) do so voluntarily. They are not coerced, misled, or pressured into parting with their hair. In ethical sourcing, donors are fully aware of what the hair will be used for and have given their explicit consent.
Fair Compensation: Donors are paid fairly for their hair, especially in regions where hair is often sold to support economic needs. Fair compensation reflects the quality and length of the hair and helps improve the donors’ livelihoods. This means that ethical hair providers ensure that each person receives payment that is appropriate and just for their contribution.
No Exploitation: Ethically sourced hair is obtained without exploiting vulnerable populations. It avoids practices where individuals may be under economic pressure or social obligation to sell their hair cheaply or unfairly. For example, in some places, hair has historically been sourced under exploitative conditions, but ethical sourcing works to counter this by creating standards that protect donor rights.
Traceability and Transparency: Ethical sourcing also involves a traceable supply chain, where the origins of the hair are clear, and there is transparency in how it was obtained. Reputable suppliers often have documentation or partnerships that ensure the hair was sourced in line with ethical standards. This traceability helps maintain accountability and gives buyers confidence in the origins of the hair.
Sustainable and Respectful Practices: Ethical sourcing often goes hand-in-hand with sustainable practices, supporting local communities rather than depleting or destabilising them. By ensuring that the hair industry remains fair and beneficial to the donor communities, companies contribute positively to the regions they source from.
In summary, ethically sourced hair is hair collected with the consent and fair compensation of the donor, without exploitation, and with transparency throughout the supply chain. For customers, this means they are investing in a product that respects human rights and values, offering a more responsible and humane choice in the hair industry.
We created this membership for anyone who wants to be able to look after their hairpieces and gain knowledge about hair. Becoming a member of this great community, you will become a master of caring for your hairpieces, and you will have the chance to openly speak about your challenges with wearing hairpieces or your current hair situation. Not everyone wearing a hairpiece is living with hair loss, but everyone can definitely benefit from the videos.
Our goal is to provide you with the best resources and support to help you feel empowered and informed.
In addition to our online portal, we have a dedicated Facebook group where you can connect with others who understand and care about your experience.
Together, we can create a community that uplifts and supports each other.
The cost is only £9.95 per month, and you will get a complimentary wash & style of your current Berenice hairpiece.
